Last updated 4 October 2026.
آخر تحديث: ٤ أكتوبر ٢٠٢٦.
1. When you get a full refund
A payment is refunded in full in these cases, whenever you tell us:
| Charged twice | The second payment for the same purchase. |
|---|---|
| Account not opened | You paid, but your account or your access was not opened, or does not work, because of an error on our side. We fix it at once — or refund the payment if you prefer. |
| Wrong amount | You were charged an amount other than the price shown before you paid. The payment is refunded, and you can buy again at the right price. |
| We end it | We end your account for a reason that is not a breach of the terms, or stop running the platform. The payment for your current subscription is refunded. |
Every refund is the whole amount of the payment. There are no partial refunds. If the platform is down for you, through our fault, for more than three days in a row, the lost days are added to your subscription.
يُردّ المبلغُ كاملاً في هذه الحالات متى أخبرتنا: الخصمُ مرّتين، والدفعُ مع خطأٍ منّا في فتح الحساب أو الوصول، والخصمُ بغير السعر المعروض، وإنهاؤنا الحسابَ لغير مخالفةٍ أو إيقافُ المنصّة. ولا استرجاعَ جزئيّاً. وأيّامُ التعطّل بخطئنا تُضاف إلى اشتراكك.
2. When there is no refund
Outside the cases above, a payment is not refunded. In particular:
- A change of mind, or no longer needing the subscription. Every written summary, topic and source page is open before you pay, so you can judge the platform first.
- An account ended for breaking section 2 or section 4 of the terms of use — sharing an account, or copying the bank out of the platform.
- The result of your examination: the platform is a study aid, not a guarantee (terms of use, section 1).
- Time on a subscription that was not used.
Nothing in this policy takes away a right you have under the laws of the Sultanate of Oman, including its consumer protection law.
وفيما سوى ذلك لا يُردّ المبلغ: لا لتغيير الرأي — فالملخّصاتُ مفتوحةٌ قبل الدفع — ولا لمخالفة الشروط، ولا لنتيجة الاختبار، ولا لمدّةٍ لم تُستعمل. ولا ينتقص شيءٌ هنا من حقٍّ لك بقوانين سلطنة عُمان.
3. How to ask
Write to info@omandoc.com, or use the Contact section inside the platform, with your username, the date you paid, and the payment reference from your receipt if you have it. Every request is answered within two working days, and an approved refund is issued within seven days of the request.
If a refund is due and you are about to delete your account, ask first (terms of use, section 8).
راسِلنا على info@omandoc.com باسم المستخدم وتاريخ الدفع؛ يُجاب خلال يومَي عمل، ويُصرف الردُّ المقبولُ خلال سبعة أيّام. ومن استحقّ ردّاً فليطلبه قبل حذف حسابه.
4. How the money comes back
Through Thawani, the Omani payment provider that takes the payment, to the same card or account you paid with — never in cash and never to another account — with nothing deducted for fees. Your bank may take a few more working days to show it on your statement.
If money left your account but the payment did not go through, your bank normally returns it by itself. If it has not come back within seven days, write to us with the reference and we will trace it with Thawani.
يعود المالُ عبر ثواني إلى البطاقة نفسِها، بلا خصم رسوم، لا نقداً ولا إلى حسابٍ آخر.
5. Renewal and cancellation
A subscription does not renew by itself, so there is nothing to cancel and nothing is taken from your card again; when the period ends, access stops until you buy again. The price and the period are shown before you pay.
لا تجديدَ تلقائيّاً، فلا شيءَ يُلغى. والسعرُ والمدّةُ معروضان قبل الدفع.
6. Payment details
| Currency | Omani rials (OMR). |
|---|---|
| What you receive | Access to the platform for the period you chose, starting as soon as the payment is confirmed. Nothing is posted or delivered. |
| Your card details | Entered on Thawani's secure payment page, never on this platform. We do not see them and we do not store them. |
| Where we are | The platform is run from the Sultanate of Oman. |
بالريال العُمانيّ، والوصولُ فوريٌّ بلا شحن، وبياناتُ البطاقة تُكتب عند ثواني لا عندنا.
7. Changes
If this policy changes, the date at the top moves. A purchase is governed by the policy published on the day you paid; a change never applies backwards.
يسري على شرائك ما كان منشوراً يومَ دفعت.
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